DELIVERY TERMS:

Goods purchased from kompanero.ae website can only be delivered within UAE.

Any delivery address situated outside UAE and will be refused during the ordering procedure. Kompanero.ae will not process any order for which a clear delivery address in not provided.

We offer delivery services via courier companies.


*  Delivery within UAE: 2-3 working days (+1 day for Abu Dhabi & Alain due to COVID-19)

*  Pick up option for urgent orders from our store ‘Al Madar Al Zahabi Trading LLC’ (search on Google Map) in Deira – Dubai

*  Delivery and Pick up of sold goods are from Saturday to Thursday

Important Note:

*  It is our goal to deliver within the above-mentioned times, however, deliveries if not delivered within specified time could be due to customers un-availability & preference, undelivered areas (private islands, resorts, restricted areas, then the customer should be willing to meet at a mutual location where the delivery can be re-arranged.

*  All products are shipped from our warehouses in Dubai, UAE.


RETURN / REFUND POLICY

If you are not satisfied with a product that you have purchased on the www.kompanero.ae website, please email us an email at [email protected] within 72 hours, after receiving the product. We will guide you with the further procedure of Return and Refund.

We shall be Happy to Exchange any KOMPANERO products purchased online from www.kompanero.ae Within 14 Days from the date of purchase (Delivery), provided the product is returned in its original packaging and accompanied by an original receipt as proof of purchase.

All the Orders are quality checked before the dispatch. In case you receive any defective product, please let us know at [email protected] within 48 business hours with supporting evidence. We will arrange for the reverse pick up. Once we receive the defective article, we will try the send the correct article if it is in stock or initiate the refund.

In cases where in due to usage of our products, some part of the product is damaged, such as hardware – locks, studs, screws, buckles, straps, the product will be repaired for zero charge within the warranty period of 2 years. Hence please let us know at [email protected] with supporting evidence. Post 2 years, it will be repaired at a cost. There is no warranty for any other physical damage such as oil spills etc. and these would be repaired for a charge to be borne by the customer.

 

Important Note on Return & Refund:

Unless the product is faulty, the delivery & return courier charges will have to be paid by the customer.